- Delivery Charges & Options
- Delivery Rules & Restrictions
- Returns & Exchanges
- Shipments to APO/FPO/DPO and PO BOX addresses
- Shipments TO U.S. territories, alaska, and hawaii
* Shipping costs will be calculated based on order total.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Time Frames
|Ship Method||Shipping Time Frame|
|Standard||2-5 business days|
|2nd Day||2 business days|
|Overnight||1 business day|
Labseries.com orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.
Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.
Delivery Rules & Restrictions
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
- Orders with Overnight or 2nd Day Service will be shipped the same day if placed by 3:00 PM EST.
- Orders with Overnight or 2nd Day Service require a signature upon delivery.
- Orders destined for US Territories, P.O. Boxes or APO/FPO/DPO locations are not eligible for Overnight or 2nd Day Service.
Some items sold by Lab Series Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Lab Series Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.
Returns & Exchanges
If you wish to return or exchange an item purchased through Lab Series Online, please follow the steps below.
Please contact us at 1-866-290-6471 or via email at LabSeriesOnlineService@LabSeries.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on labseries.com may be returned.
Lab Series Online
7603 Trade Port Drive
Louisville, KY 40258
Shipments to APO/FPO/DPO and PO BOX addresses
- Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply.
- Priority shipping methods (Overnight or 2nd Day Service) are not available for orders being sent to P.O. Boxes or Military APO/FPO/DPO addresses.
For APO/FPO/DPO Addresses:
- Enter APO, FPO or DPO in the CITY field
- Select AE for Armed Forces Europe, Middle East, Africa or Canada; Select AA for Armed Forces Americas; Select AP for Armed Forces Pacific - in the STATE field.
- COUNTRY field should remain UNITED STATES, regardless of where the recipient is stationed.
Shipments TO U.S. territories, alaska, and hawaii
- Most items may be shipped to Alaska, Hawaii and the U.S. Territories*, but some restrictions apply. See shipping rules and restrictions.
- Priority shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-316-4819.
*We regret we are unable to ship to Palau